Return & Refund Policy

At Cap Souq, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

1. The item is unused, unworn, and in its original condition
2. All tags, packaging, and accessories are included
3. The item is not damaged due to misuse

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

1. Items that have been used or worn
2. Items with missing tags/packaging
3. Items marked as final sale (if applicable)

How to Request a Return

To request a return, contact us with:

1. Order number
2. Item(s) you want to return
3. Reason for return (optional)

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds will be processed to the original payment method within 7–14 business days (timing may vary by bank/payment provider).

Exchange

If you want an exchange (different size/style), we can assist subject to stock availability.

Delivery & Return Shipping Fees

1. If the return is due to a wrong or defective item, we will cover the return shipping.
2. If the return is due to change of mind, return delivery fees may apply.

Order Issues

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, so we can resolve it quickly.