Shipping Policy

At Cap Souq, we aim to deliver your order quickly and safely across the UAE. This Shipping Policy explains our processing and delivery terms.

1) Order Processing

1. Orders are typically processed within 1–2 business days.
2. During peak seasons, promotions, or public holidays, processing may take longer.

2) Delivery Locations

1. We deliver across the United Arab Emirates, including major cities and remote areas (where available by courier).

3) Estimated Delivery Time

1. Standard UAE delivery: usually 1–3 business days after dispatch
2. Remote / outer areas: may take 2–5 business days
3. Delivery times are estimates and may vary due to courier delays, weather, or public holidays.

4) Shipping Fees

1. Shipping charges (if any) are shown at checkout before you confirm payment.
2. Any free-shipping offers will be clearly displayed on the website (if applicable).

5) Tracking

1. If tracking is available for your shipment, we will share tracking details once your order is dispatched.

6) Delivery Attempts & Incorrect Address

1. Please ensure your delivery details (address, phone, location notes) are accurate.
2. If a delivery fails due to incorrect information or no response, re-delivery fees may apply depending on the courier.

7) Cash on Delivery (If Available)

1. If Cash on Delivery is offered, it will appear at checkout. Additional fees may apply depending on the service.

8) Questions

If you need help with delivery status or address updates, contact our support team with your order number.